Twenty years of provoking dramatic performance breakthroughs.
“I have always been inspired by blending science and art to achieve winning results through the design of people systems.”
Before consulting with boutique firms and on his own, Len was the Senior Director, Business Change, Retail Operations for Loblaw Companies Ltd. There he worked closely with senior leaders across several functions to address top priority people, talent and organization issues through change management, organizational design, team effectiveness, and facilitation of strategic planning sessions.
Prior to this, Len spent five years as a Senior Managing Consultant, Organizational Change Strategy with IBM Global Business Services. He defined and led the implementation of business impact assessments, communications, and leadership alignment for major technology and business process implementation programs to drive acceptance and bottom-line results for clients.
This was a continuation from three years with Deloitte as a Senior Consultant, People and Organization Performance, where he organized and executed communications and business transition projects for customer relationship management technology implementation in support of specific business results.
Len entered the consulting world with Accenture Business Process Outsourcing in 1997. His focus at Accenture was contact centre knowledge base support, in particular with Ford North America designing and managing a customer service expert system to increase call speed and quality while improving people productivity.
Organizations in retail, energy, telecommunications and financial services have achieved impressive results working with Len. Some of his past clients include TJX, Canadian Tire, Spectra Energy Transmission West, TELUS, The Co-Operators, and Travel Alberta. He has also taught and guest lectured at several Canadian universities including University of Lethbridge and University of Calgary.
Len holds a B. A. in Economics and Psychology from the University of Western Ontario and an MBA from the Richard Ivey School of Business. He has been a Certified Management Consultant (CMC) since 2002 and obtained a Master of Human Capital Strategy (MHCS) from the Human Capital Institute in 2011. He has published his experience and theories in several publications including Can Two Rights Make A Wrong? and Leadership Quarterly. His work on not-for-profit Boards extends his passion for inspiring better ways to get results through people systems.