Delivering your strategy with individual, group & organizational alignment


    Define clear accountabilities, roles and relationships that drive more efficient innovation, collaboration and growth.


    Develop robust programs to support the culture, behaviours and productive engagement needed to establish and sustain new capabilities.


    Facilitate new ways of thinking, acting and operating when it comes to selecting, developing and managing performance of people and teams.

Implementing your plans with clarity in priorities, projects & process


    Lead complex projects to establish new capabilities enabled by business processes and software.


    Get advice, mentoring and coaching for senior leaders of information technology management looking for an edge.


    Analyze, understand, refine and improve how things get done.

Len Nanjad

Principal, Organizational Effectiveness

Top management consultant and professional speaker, Len Nanjad works exclusively with senior leaders committed to achieving massive impact.

Leaders call on Len to bring powerful insights that provoke major business achievements. He focuses on accountability, culture, change and organizational design as critical elements of increasingly complex human systems.

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Michelle Nanjad

Principal, IT Effectiveness

As a senior IT and Project Management Executive, Michelle is an expert at project, program and portfolio strategy development, IT management and the delivery of large-scale and multi-departmental/organizational, high-risk projects. Michelle is especially known for her ability to translate business goals into strategic projects to deliver organizational success.

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Randy Nanjad

Senior Associate, Employee Experience and Customer Experience Design

An eminent Customer Experience transformist, Randy translates brand promises into operational realities that can be delivered by employees, and loved by customers.  He brings brands to life through people. He has extended this same set of principles and practice to the Employee Experience, breaking new ground for internal branding and companies living their brand from the inside out.

Marketing, Operations and Talent Management leaders seek out Randy for insightful research, pragmatic experience design, and sustainable activation strategies aligned to their brand.

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Our approach


We offer skill and experience that is the same or better than the big firms, at lower rates.
And our clients keep wanting more.


We start by getting to know your situation first, then apply rigourous, proven approaches.
We are right there with you to help you get what you need; no more, no less.


You meet us, work with us, and we exchange knowledge together. As the need arises, we can get others we trust involved.

Our latest thinking

Recent posts, presentations, press and publications

Organization Structure and Design - Foundation


Join in on a brief management seminar with me as I cover the basics of defining organization design, common problems due to misaligned structure, some basic structural forms, steps in redesigning your structure, and tracking its impact.

Ten Critical People Management Accountabilities


“What have you done with my people!?” exclaimed the President of a large financial services group. “Ever since we clarified roles with them a few months ago, we are hitting our targets better than ever AND they are happier than I have ever seen them!”

Introduction to Business Information Systems


This book by Michelle Nanjad, James Norrie and Mark Huber focuses on IT as a source of business value and outlines the innovative technologies, as well as the innovative ways to use technology, that help businesses excel.

The First Best Place to Look


Most leaders have a set of rules for what they check on first, and in what order, to fix a problem. Here is a tip on where to start when the problem is people not getting results as intended.

Breaking Through the Project Fog


Written by James Norrie and edited by Michelle Nanjad, this book bridges the gap between executives who develop strategy and decide what projects get approved, and the project managers who have to execute those projects flawlessly.

Build Great Managers, Not Leaders


Here are five key capabilities to build that might help short cut how you develop your most important people.

Three best investments in organizational effectiveness


Several CEOs we have spoken with are trying a lot of the things that may address behaviour, culture, management skill, talent management and performance management.

What our clients say

  • Masterbuilt Hotels

    When MasterBUILT Hotels wanted to quickly align strategy, organization and people, they called Len to facilitate the process. “Working with Len, we were able to face a massive industry downturn and develop a growth strategy that will take us to new heights over the next five years.”

    Eric Watson, COO, MasterBUILT Hotels

  • Speechbobble

    Michelle built and ran the entire software delivery practice at leading edge learning and social media startup that went through three rounds of initial funding. “Personable, cheerful, and a true pleasure to work with - Michelle is a mastermind for breaking down complexities and keeping the team focused on moving forward. Moreover, we could always count on Michelle to deliver in the face of constantly changing requirements and demanding client situations.”

    Ryan Daniel Chong, Interactive Product Manager, Rogers Communications, (former CEO of Speechbobble)

  • University of Calgary

    As a mentor and thought leadership contributor in management development and academia “Len has many powerful insights compressed into simple, practical guides for action and getting valuable results. He has a gift for connecting the dots in meaningful ways.”

    Piers Steel, PhD., Professor, Distinguished Research Chair, Canadian Centre for Advanced Leadership in Business, Haskayne School of Business, University of Calgary

  • SkyService

    When SkyService needed a versatile executive to lead business process design for maintenance, organize and drive a complex portfolio of software implementation projects, and manage the Information Technology function in the interim while searching for a new Chief Information Officer, they called Michelle. “I found Michelle to be the most professional technical consultant that I have worked with. I came to rely almost totally on her due to her technical knowledge, out of the box thinking and most importantly, the ability to get the job done.”

    Hilton Reading, Vice-President Infrastructure & Security at MedAvail Technologies Inc. (former CIO, SkyService Airlines)

  • Travel Alberta

    When Travel Alberta faced significant changes to their leadership team, performance management approach and team engagement, they called Len to help them form a People Strategy, a critical component for success. “Len provided coaching and ‘real world’ examples that resulted in the clarity management needed to positively move forward at a time of unprecedented change.”

    Royce Chwin, CEO, Travel Alberta

  • Hachette Book Group (HBG)

    When HBG needed a trusted advisor to assist with and advise about their Project Management Office – recruiting, staffing, processes, methodologies, tools and executive communications, and to conduct a project health check for a $4M strategic initiative, they turned to Michelle. “Michelle’s insights in project management, IT management and staff management were extremely valuable and informed our strategic decision making in many areas. Although Michelle was engaged as a part-time consulting resource, she quickly became part of our New York and Boston teams and provided as much or more value than another full-time resource would have.”

    Ralph Munsen, Global Head of Development, GroupM (former CIO, Hachette Book Group)

  • Hanson Wade – Global Conference Speaker

    When Hanson Wade needed insights and expertise on the human capital changes and challenges for the oil and gas industry, they called on Len for his insights, experience and leadership. "Len’s thought leadership as both Chair and Speed Learning Host at the Global Oil & Gas Human Capital Summit were perfectly pitched and really well received by the executives in attendance.”

    Gareth Pearce, Global Managing Director - Human Capital, Hanson Wade